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| Customer wrote (IST) | Ticket | Customer | Subject | Intent | Lang | Agent | State |
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What our systems know (case file the agent saw)
Agent decision
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Judgement
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Judged = our side replied outside the console and the judge (two orders) compared that reply with the agent's. "Agent better" / "Ours better" count only when both orders agree; "split" = they did not. Error = a critical error flagged in both orders. Sent = drafts sent from this console (unchanged = sent exactly as the agent wrote it).
| Intent | Decisions | Judged | Agent better | Ours better | Tie | Both bad | Split | Agent with error | Ours with error | Sent | Sent unchanged | Dismissed |
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